Each year there are studies and surveys of complaints that are registered against lawyers and law offices. Some of these complaints are officially filed with state bar associations, others are merely obtained from online reviews from a variety of websites. At the top of most of these surveys of why people complain about their lawyer or law firm is communication. You may have experienced a situation with a prior case and a law office that either the lawyer or staff member you wished to speak to was never available, never returned calls or took forever to return calls.
At Bowers Law we believe that communication and client involvement is the core to success in many of these cases. If you hire us to handle a case for you and have experienced other law firms before, you may be oddly surprised a few weeks into our representing you when you receive a call from your lawyer to “check in” or ask some follow up questions about the case. At this firm, those types of calls are normal.
In injury cases, we begin the representation with an *on-scene investigation* of the accident site.
We also regularly monitor the treatment and progress that our clients have in the recovery from their injuries. Part of our desire to be ultimately prepared to take any case to trial is to be as involved in the day to day handling of that case as possible. Many times what begins as a routine course of treatment will turn into the need for an MRI or a visit to a specialist.
It is important that we know about these deviations in treatment to continue and complete our ongoing investigation and preparation.
It also gives us the opportunity to get to know our clients and to let them know that we care about their progress in recovering from injuries.
In our criminal defense matters, we are often investigating and interviewing witnesses and potential witnesses in these cases.
Those interviews and the result of that investigation often creates more questions that we have of our clients. That involvement is important in having the best picture of the situation as possible before possibly going to trial.
This often includes ongoing consultations with law staff within the office, or for clients who are incarcerated and unable to make bail, we make regular jail visits.
Ultimately, our lawyers and staff have the experience and knowledge of the system and the law that cases most of our clients to hire us. We will use this knowledge and experience to advise our clients of the possible and probable outcomes as well as our suggested course of action with their cases. Our clients, however, are the boss and will ultimately make many decisions regarding their case base on that advice and information.
If you are interested in working with a law firm that makes client communication and client involvement a number one priority, then call (410) 885-6200 to meet with and speak to a lawyer as soon as possible.